Privacy Policy
1. Introduction
Who are we?
We are a team of experts offering advanced 3D track visualization and analysis services for professionals and hobbyists alike. Based in the Czech Republic, we leverage cutting-edge tools to help you capture and preserve adventure memories with stunning detail. Our services are backed by a legally registered trade license (number 040 92 261), ensuring professional and reliable solutions for all your needs.
What do we offer?
Our platform is a mobile app built for outdoor enthusiasts to relive their experiences, explore new routes, and connect with a vibrant community. A key feature of the app is its ability to provide detailed 3D visualizations of outdoor tracks, including advanced speed analysis. Users can review their track speed across different sections of their route, gain insights into their performance, and optimize their future adventures. The app is available on a direct, request-only basis, with access personally provided to ensure a customized experience for every user.
In addition, we offer personalized video creations of your races and challenges. Simply contact us directly, and we’ll help you capture your outdoor achievements in a unique and immersive way.
What is this document?
This is our Privacy Policy. It outlines what personal data we collect, how we use it, how it’s stored, and your rights regarding this data. The policy applies to both our website www.trailscape.app and the services we provide via the App (collectively referred to as “the Services”).
We may occasionally update this Privacy Policy, and registered users will be notified by email if significant changes are made. We recommend that non-registered users check the policy on our website regularly for updates.
2. Data Collection
We collect your personal data in a few different ways, whether it’s data you provide directly, data collected as you use our Services, or data from third-party service providers integrated with our App. Below is an explanation of what data we collect, how we use it, and why we need it.
2.1 - Data We Collect
We only collect and use your data for the purposes outlined here. We won’t use your data in unexpected or unrelated ways.
Account Information
When you create an account on our App, we collect information like your name, username, email, and optional profile details. This allows us to personalize your experience, assist with communication (e.g., when resetting your password), and keep you informed about your activities on the App.
Payment Information
If you subscribe to premium features, we process payment data, such as billing information and details about your transactions. Payments made via external providers like Apple or Google are handled by them, and we do not retain your payment information.
Content Information
We gather data from the content you share, such as photos, comments, and posts. This helps enrich the platform experience, whether it’s through participation in challenges or sharing routes with others.
Technical Data and Logs
We also collect technical data from your browser and device, such as IP addresses, cookie information, and log files. This helps us monitor usage patterns, maintain security, and improve the overall functionality of the App.
Activity Data
We collect information related to your activities, such as your GPS-tracked routes, media files (photos, videos), and additional data you provide (e.g., activity names, tags). This allows us to help you analyze your performance, manage your training, and explore new destinations.
Data from Third Parties
If you sign in using third-party services like Google or Apple, or connect with other activity trackers, we may receive data such as your profile information and activity metrics. You can disconnect these services at any time in your settings.
We do not download or collect any health or personal data that we do not actively use for providing our services.
2.2 - Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we are permitted to process your personal data for specific purposes, such as fulfilling our contractual obligations to provide the Services, or where we have a legitimate interest, such as improving our App. In certain cases, we may also rely on your consent to process specific data.
3. Data Security
We take your privacy and data security seriously. To protect your personal data, we employ several measures including encryption, secure networks, and two-factor authentication. Our team has restricted access to your data on a need-to-know basis.
4. Data Retention
We only keep your data for as long as necessary to provide our Services to you. For example, payment data is retained for 7 years to comply with tax and financial obligations, while your account data is stored until your account is deleted or inactive for 48 months.
You have the right to request access, export, or deletion of your personal data at any time.
5. Sharing Your Data
With Service Providers
We do not share any personal data with third-party services, except for app store providers such as Google and Apple, which may handle your payment information when using their platforms for purchases. Other than that, we ensure that your personal data remains secure and is not shared with any third parties.
Other
We may also share your data if required by law or to defend legal claims.
6. Your Rights
As a user, you have the right to:
- Access your data.
- Request corrections or deletions.
- Request data portability.
- Object to data processing.
- Withdraw your consent at any time.
To exercise these rights, please contact us, and we will respond within 30 days.